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Terms & Conditions

Any goods supplied by us are not sold on a trial basis or on any approval and therefore are not subject to the Distance Selling Regulations 2000. We would like you to be happy with your purchase, if unsure of suitability please contact us first. Colours of machines may vary from those advertised.

 

Prices

All prices are shown with a VAT breakdown.

 

Payment

All items must be paid for in full before they can be despatched. We accept payment via World Pay (Visa, Master Card, Maestro, JCB) and Paypal. Alternatively you can send a cheque, however no goods will be despatched until your cheque has cleared. If your payment by cheque is dishonoured we reserve the right to recover all our costs with regards to bank charges and administration. This fee is £10.00 per returned cheque. Amercian Express is not accepted

 

Warranty

All parts, accessories and machines come with a 12 month warranty unless otherwise stated; this excludes serviceable items such as seals, high pressure hoses etc and fair wear and tear. Should an item develop a fault or stop working, you must contact us straight away. All items that we sell are suppied with a return to base warranty unless otherwise stated. If we request the item to be returned to us for repair or agree to provide you with a replacement, the faulty item must be returned with a copy of your purchase invoice; it must also be returned at your cost and remains your responsibility until it reaches us. We will take no responsibility for any items lost in the post.  

For further information please contact us.

 

Delivery

Please allow 2 working days for delivery (excluding the day of placing the order). If an item is out of stock, a delivery time will be advised when you place your order. If you are not satisfied with the delivery time stated then we will look to give you a refund. If more than one item is purchased at the same time and not all the items are in stock we reserve the right to split the order and send items separately.

 

Returns

At our discretion we may accept unwanted items for return; however you must contact us by telephone first to speak with us regarding these matters. Items must be returned no more than 14 days from the date you received delivery. Any items returned must be unopened and undamaged. A 20% restocking and handling charge will be deducted from your refund. It is your responsibility to return the item to us, including any incurred costs. We will take no responsibility for any items lost in the post. The original invoice must be returned with the item; a copy is not acceptable.

 

Karcher HD & HDS Pressure Washer Warranty

All Karcher HD and HDS pressure washers come with a standard 12 months manufacturer’s warranty excluding damage and wear and tear.

 

2 Years warranty

From the 1st of September 2016 all Karcher HD and Karcher HDS pressure washers sold by North West Trading Company are covered with a 2 year warranty subject to servicing.

 

Karcher HD Pressure Washers

All Karcher HD cold water pressure washes must be serviced by us at the end of year one to qualify for a second years warranty.  Rubber seals / o, rings are wear and tear items and are not covered under manufacturers or North West Trading Company’s extended warranty. The high pressure hose, lance and gun are covered by a 28 day Karcher UK warranty. Any Damage or misuse will not be covered by any warranty.

 

Karcher HDS Pressure washers

All Karcher HDS hot water pressure washers must be serviced by us to qualify for a second years warranty. Please contact us for more details with regards to cost and servicing frequency. Rubber seals / o, rings are wear and tear items and are not covered under Karcher UK or North West Trading Company’s extended warranty. The high pressure hose, lance and gun are covered by a 28 day Karcher UK warranty. Any damage or misuse will not be covered by any warranty.

In order for a Karcher HDS machine to have more than 12 months warranty on the heating coil Karcher RM110 or RM111 chemical protector must be used in accordance with Karcher UK guide lines. Please contact us for more information regarding 1 - 3 years coil warrantys.

 


 

Privacy Policy

This privacy policy sets out how Karcher Center NWTC uses and protects any information that you give Karcher Center NWTC when you use this website. Karcher Center NWTC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Karcher Center NWTC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

·        name

·        contact information including email address

·        demographic information such as postcode, preferences and interests

·        other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·        Internal record keeping.

·        We may use the information to improve our products and services.

·        We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

·        From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

·        whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

·        if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@northwesttradingcompany.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Karcher Center NWTC North West Trading Company Windy Bank, Colne, Lancashire BB8 9HY

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You sesssion ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.



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